Do most people stay on for the entire webinar in case of tech issues? Or, do you set it up and let the presenter handle any issues that come up using ‘canned’ tech issue responses?
I stay on all my webinars as the producer/director and manage all technical issues and make sure I’m ready to call On24 if anything comes up. It rarely happens, but our presenters and customers feel better having someone there to manage that stuff so it adds value for us.
At the start of each event I also always enter a question saying:
“Has the event started?”
I then Send To All to my own question saying:
“Yes! Please try refreshing if you cannot hear/see or have any issues during the event.”
This has cleared up 99.9% of problems as a refresh usually fixes everything.